Returns & Exchanges

At SEY, we take pride in the quality of our premium food products; however, if your order arrives damaged or incorrect, we offer a 14-day return window for a full refund or replacement. Due to the perishable nature of our products, we cannot accept returns on food items that have been opened or consumed.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of the issue within 14 days of delivery.

• 2.
  Provide Documentation

  For damaged or incorrect items, please attach clear photographs of the product and its packaging to help us expedite your claim.

• 3.
  Prepare Your Package

  If a return is required, ensure the items are unopened and in their original packaging, then apply the prepaid shipping label provided by our team.

• 4.
  Receive Refund or Replacement

  Once we receive and inspect your return, we will process your refund to the original payment method or ship out your replacement product within 3-5 business days.