Frequently Asked Questions
Everything you need to know about SEY’s fresh deliveries and artisanal products.
How do you ensure the freshness of my order during transit?
We use temperature-controlled packaging and specialized insulated liners to ensure all perishable items remain at the optimal temperature from our warehouse to your doorstep.
What is your policy on returns for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Where does SEY source its ingredients?
We pride ourselves on transparency. 90% of our ingredients are sourced directly from certified organic local farms and sustainable producers who share our commitment to quality.
Do you offer international shipping?
Currently, SEY only ships within the domestic mainland to guarantee that our food products arrive fresh and within their safety windows. We do not offer international shipping at this time.
Are there options for customers with specific dietary restrictions?
Yes, our website allows you to filter products by dietary needs, including gluten-free, vegan, nut-free, and keto-friendly options. Detailed allergen information is available on every product page.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking link and an estimated delivery window so you can ensure someone is available to receive your fresh goods.